FAQs
Just ask. We'll answer.
How much does shipping cost?
Italy: €10 (FedEx, with tracking).
Europe (EU, Switzerland, Norway): €20.
USA and Canada, United Kingdom and rest of the world: €30. Due to customs restrictions, we can't ship orders under €200 to the United Kingdom.
When your parcel ships you'll get an email with the tracking number.
Orders to non-EU countries (including Switzerland, Norway and the United Kingdom) may be subject to customs duties and taxes, set by the destination country and paid by the customer. We can't know the amount in advance.
Shipping times?
All orders from the online promo (21–26 October) will ship from 5 November.
Once shipped, delivery takes up to about 5 business days in Italy and 7–8 business days abroad.
Tracking arrives by email, so you can compulsively check the status of your parcel like the rest of us.
Valid for Italy, Europe and beyond. No favoritism, just consistency.
How can I pay for my order?
You can pay by credit, debit or prepaid card, PayPal and Klarna (also in instalments, under Klarna's terms).
Can I change an order?
No.
Can I cancel my order?
Yes, within 1 hour of placing your order, directly from the orders section of your account. After that hour the order can no longer be cancelled.
If you have any trouble, email us right away at store@family-business.it or fill out the contact form, with your name, surname and order number (we can't read your mind, yet).
The refund goes back to the same payment method used for the order, at no extra cost. We're not that mean.
Can I make a return?
All sales on Family Business are final sale: no size or item exchanges.
You still have the right of withdrawal: 14 days from delivery. Return shipping is at your expense and we deduct 20% of the price of the returned items from the refund. Items must come back intact, unworn, unwashed and with the original tags.
If an item is defective, damaged or wrong, write to us within 14 days of delivery: in that case all costs are on us.
There's something wrong with my order...
If you feel like something is missing from your package or something isn't as it should be, please write to us at: store@family-business.it
Or fill out the contact form.
We don't promise miracles, just solutions.