FAQs

ITALY: €10.00 (Fedex - tracking number).

Europe / Rest of the world: €20.00 (Fedex - tracking number).

You will receive an email confirming shipment.

Orders from non-EU countries may be subject to taxes and customs duties. Any taxes and duties requested by the courier upon delivery are determined by the non-EU country and are entirely beyond our control.

It is not possible for us to know the value of these duties and taxes in advance.

All orders for the Super Maxi Hyper Event will be shipped starting October 24th and will arrive approximately 8–12 business days later.
Tracking arrives via email, so you can compulsively check the status of your package like the rest of us do.

Valid for Italy, Europe, and beyond. No favoritism, just consistency.

You can only pay by credit card/debit card/prepaid card or Paypal.

No.

Yes, you have 4 hours to cancel your order. Email: store@family-business.it

Or fill out the contact form.

Please include your name, surname, and order number (we can't read your mind yet). If you contact us in the evening, on weekends, or during national holidays, your request will be processed on the next available business day.

For refunds, we will use the same payment method you originally used, unless otherwise agreed.

We don't charge you extra for the refund. We're not that mean.

Yes, you have 14 days from receipt to do so.

You are responsible for the return shipping, plus a fixed handling fee of 25% of the value of your order, which will be deducted from your refund.

For the rest, there's a whole dedicated Returns section, the one you probably don't want to read—oh no, I won't summarize it here5

If you feel like something is missing from your package or something isn't as it should be, please write to us at: store@family-business.it

Or fill out the contact form.

We don't promise miracles, just solutions.